1. Overview
At i6marketing, we are committed to providing high-quality web development and marketing services. We strive to ensure customer satisfaction with every project. However, if you are not entirely satisfied with our services, this Refund Policy outlines the conditions under which refunds may be issued.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
- Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeline, you may be eligible for a full refund, unless delays are caused by circumstances beyond our control or due to client actions.
- Service Cancellation by Client: If you choose to cancel a service before work has commenced, you may be eligible for a full refund. If work has already started, the refund will be prorated based on the percentage of work completed.
- Project Disputes: If you are unsatisfied with the quality of the work delivered, we encourage you to reach out to us within 7 days of delivery to discuss your concerns. We will make reasonable efforts to resolve the issue or provide a partial refund if deemed appropriate.
3. Non-Refundable Services
The following services are generally non-refundable:
- Completed Projects: Once a project is completed and delivered, it is non-refundable. Any issues will be handled as per our revision policy.
- Custom Design Work: Custom designs, including logos, graphics, and website templates, are non-refundable once approved by the client.
- Digital Marketing Services: Due to the nature of digital marketing, including SEO, PPC, and social media campaigns, these services are non-refundable once they have commenced.
4. Refund Process
To request a refund, please contact us at [email protected] with the following details:
- Your full name and contact information.
- A brief description of the service purchased.
- The reason for the refund request.
Our team will review your request and respond within 7 business days. If a refund is approved, it will be processed within 7 business days through the original payment method.
5. Partial Refunds
In some cases, partial refunds may be offered depending on the amount of work completed and the specific circumstances surrounding the refund request.
6. Exceptions
- Force Majeure: No refunds will be issued for delays or non-delivery due to circumstances beyond our control, including but not limited to natural disasters, technical failures, or acts of war.
- Client Delay: If delays are caused by the client, including failure to provide necessary information or approvals, no refund will be issued.
7. Changes to the Refund Policy
i6marketing reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.
8. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at [email protected].